Changes to the 2023 Microsoft MS-720 Certification Exam

June 30, 2023, Microsoft MS-720 Certification Exam Retirement! The MS-721 certification exam will replace it!

First, we need to figure out what is the difference between them:

Subject:

The exam name of the MS-720 certification exam is Microsoft Teams Voice Engineer, and the exam name of the MS-721 certification exam is Collaboration Communications Systems Engineer (beta), which can be seen from the literal meaning The latter contains more knowledge points.

Exam language:

We all know that MS-720 contains a lot of exam languages, such as German, English, Spanish, French, Italian, Japanese, Portuguese (Brazil), Chinese (Simplified), Chinese (Traditional), and Korean.
MS-721 only supports English. The language here also includes the examination authority of different countries, so this is also a big difference.

Skills measured:

MS-720:

  • Plan and configure Microsoft Teams Phone (25-30%)
  • Optimize network performance (5-10%)
  • Plan and configure Direct Routing (15-20%)
  • Configure and manage Microsoft Teams Phones for voice users (15-20%)
  • Plan and configure Microsoft Teams clients and devices (5-10%)
  • Monitor and troubleshoot Microsoft Teams Phones (15-20%)

MS-721:

  • Plan and design collaboration communications systems (30–35%)
  • Configure and manage Teams meetings and events (10–15%)
  • Configure and manage Teams Phone (35–40%)
  • Configure and manage Teams Rooms and devices (15–20%)

By comparison, you will find that MS-721 pays more attention to configuration and management knowledge, while the early MS-720 is messier, with repeated and redundant exam points, so this upgrade not only simplifies the original exam skills but also sublimates key knowledge.

So you can still take the MS-720 exam before June 30, 2023, and Microsoft certification exams have a validity period, Microsoft role-based (assistant and expert) and professional certifications are valid for one year,
You can still have 1 year of transition time if you participate before this, after which you have to take the MS-721 certification exam.

More importantly! I will help you pass the MS-720 certification exam:

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And MS-720 Online Exam Practice:

Question 1:

Your company has offices in 10 countries. The company has a tenant dial plan configured for each country.

The company recently opened an office in a new country.

You need to create a new tenant dial plan that meets the unique dialing requirements of the new country.

What should you do?

A. Run the New-CsOnlineVoiceRoutingPolicy cmdlet.

B. From the Microsoft Teams admin center, select Voice, select Dial plan, and then select Add.

C. From the Microsoft Teams admin center, select Locations, select Network topology, and then select Add.

D. Run the Sec-CsTenancDialPlan cmdlet.

Correct Answer: B

Reference: https://docs.microsoft.com/en-us/microsoftteams/create-and-manage-dial-plans

Question 2:

Note: This question is part of a series of questions that present the same scenario.

Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.

You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.

Solution: You configure group call pickup for the call queue.

Does this meet the goal?

A. Yes

B. No

Correct Answer: B

Reference: https://regroove.ca/stellark/2021/09/15/redirect-teams-auto-attendant-voicemail-to-achannel-updated-method/

Question 3:

HOTSPOT

You need to meet the technical requirements of the returns department.

How should you complete the PowerShell script? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

ms-720 exam questions 3

Correct Answer:

ms-720 exam answers 3

Reference: https://docs.microsoft.com/en-us/powershell/module/skype/set-cscallinglineidentity?view=skype-ps

Question 4:

You port phone numbers from a legacy earner to Microsoft Teams Phone to use with Microsoft Teams Calling Plans.

You attempt to assign a number to a resource account that will be used by an auto attendant, but the number does NOT appear on the list of available numbers.

You need to ensure that you can assign the number to the resource account.

What should you do?

A. Submit a request to convert the number from a user number to a service number.

B. Run the Set-CsOnlineApplicationlnstance cmdlet.

C. Run the Set-CsTeamsUnassignedNumber Treatment cmdlet.

D. Order a new number from Microsoft.

Correct Answer: B

Reference: https://docs.microsoft.com/en-us/powershell/module/skype/setcsonlineapplicationinstance?view=skype-ps

Question 5:

HOTSPOT

You have a Microsoft Teams Phone deployment

You are implementing dynamic emergency calling.

You need to define a network topology for the implementation.

How should you complete the PowerShell script?

To answer, select the appropriate options in the answer area.NOTE: Each correct selection a worth one point

Hot Area:

ms-720 exam questions 5

Correct Answer:

ms-720 exam answers 5
Question 6:

You have a Microsoft Teams Phone deployment that uses Direct Routing.

You connect a new Session Border Controller (SBC).

You need to verify that all the voice features work as expected for calls that traverse the SBC

What should you use?

A. the SIP Tester client script

B. Microsoft 365 network connectivity test tool

C. Microsoft Teams Network Assessment Tool

D. Microsoft Remote Connectivity Analyzer

Correct Answer: A

Question 7:

You have a Microsoft Teams Phone deployment.

You need to provide two users with the ability to share a single phone number for inbound and outbound calling.

What are two ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. call queues

B. call forwarding

C. group call pickup

D. call delegation

E. call park

Correct Answer: AC

Reference: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue https://docs.microsoft.com/en-us/microsoftteams/call-sharing-and-group-call-pickup

Question 8:

Your company has a main office in Dallas.

The company has a Microsoft Teams Phone deployment.

Currently, the default audio conferencing bridge is set to a phone number that has a Miami area code.

In the Microsoft Teams admin center, you get a number in the Dallas area code.

You need to assign the new Dallas number as the default audio conferencing bridge.

What should you configure in the Microsoft Teams admin center?

A. the Conference bridges node under Meetings

B. the Networks and locations node under Locations

C. the Phone numbers node under Voice

D. the Auto attendants node under Voice

Correct Answer: A

Reference: https://docs.microsoft.com/en-us/microsoftteams/change-the-phone-numbers-on-your-audio-conferencing-bridge

Question 9:

Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones. The help desk receives reports that several user phones fail to lock automatically after the timeout period.

You need to verify whether the configuration profile is applied to the problematic phones.

Solution: From Users in the Microsoft Teams admin center, you locate each affected user and review the settings on the Voice tab.

Does this meet the goal?

A. Yes

B. No

Correct Answer: A

Question 10:

You have a Microsoft Teams Phone deployment.

You are designing a room that will be used for collaboration.

You need to select a device for the room. The device must meet the following requirements:

1.

Support video.

2.

Support one-touch join for meetings.

3.

Can start new meetings from within the room.

4.

Support HDMI ingestion of content into Teams.

Which type of device should you select? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Microsoft Teams Rooms on Android

B. Microsoft Teams panels

C. Microsoft Teams Rooms on Windows

D. Microsoft Surface Hub 2S.

E. Microsoft Teams displays.

Correct Answer: AC

Reference: https://docs.microsoft.com/en-us/microsoftteams/rooms/teams-devices-feature-comparison

Question 11:

You have a Microsoft Teams Phone deployment.

You have a PBX that connects to the PSTN by using an E1/T1 Primary Rate interface (PRI).

You plan to migrate to Direct Routing by using the existing PSTN services.

What should you install upstream of the PBX?

A. a physical Session Border Controller (SBC)

B. an FXO SIP Analog Telephony Adapter (ATA)

C. a virtual Session Border Controller (SBC)

D. a Session Border Controller (SBC) in Azure

Correct Answer: A

Question 12:

You need to implement Local Media Optimization.

A. 132.245.0.0/16 and 40.104.0.0/15

B. 10.10.0.0/24 and 10.11.0.0/24

C. 8.8.8.8/32 and 4.4.2.2/32

D. 52.112.0.0/14 and 52.120.0.0/14

Correct Answer: D

Reference: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-plan

Question 13:

You have a Microsoft Teams Phone deployment that uses Direct Routing. You need to implement Local Media Optimization.

In the Microsoft Teams admin center, you configure the external trusted IP addresses and define the network regions, network sites, and network subnets.

What should you do next?

A. Define a voice route.

B. Assign Session Border Controllers (SBCs) to sites.

C. Create a trunk translation rule.

D. Modify the default emergency calling policy

Correct Answer: B

Reference: https://docs.microsoft.com/en-us/microsoftteams/direct-routing-media-optimization-configure

Question 14:

DRAG DROP

Your company has an on-premises deployment of Microsoft Skype for Business Server 2015 with CU8 that Is configured for hybrid connectivity.

You are migrating to Microsoft Teams Phone. A Direct Routing trunk is used for PSTN connectivity. The company requires that phone number assortments be performed in Active Directory.

You plan to create a call queue that will service users both on-premises and in the cloud.

You need to create and assign a resource account for the call queue. The call queue must be able to teach users regardless of which platform they are on.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Select and Place:

ms-720 exam questions 14

Correct Answer:

ms-720 exam answers 14
Question 15:

Your company has a Microsoft Teams Phone deployment.

You plan to deploy auto attendants and call queues.

The support desk requires that its auto attendant be able to forward calls after hours to local mobile phone numbers.

You need to identify which licenses to assign to the auto-attendant. The solution must minimize costs.

Which two licenses should you identify? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A. Microsoft 365 Phone System

B. Microsoft 365 Domestic Calling Plan

C. Microsoft 365 Phone System – Virtual User

D. Office 365 E3

E. Microsoft 365 E5

F. Microsoft 365 Domestic and International Calling Plan

Correct Answer: BC

Reference: https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

…

Summarize:

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